Skip to content 
We have complete confidence in our products. Each day, we strive to ensure your satisfaction and bring joy through our services, although we recognize that this may not be achievable for everyone. Should you find yourself dissatisfied with your purchase or encounter an issue that renders the system unusable, we are more than willing to issue a refund.
To request a refund, please note your transaction order ID and include the subject line: “Request for Refund.” In your email, kindly detail the issues you are experiencing and the rationale behind your request. In certain cases, you may be required to provide evidence, and we will also share documentation of our work and observations to clarify our perspective and decisions in a more detailed and transparent manner
Conditions:
Please be aware that we cannot issue refunds for technical issues unless you permit us the opportunity to address and assist with them. If we are unable to resolve your issue within 48 hours, a refund will be processed. Our live support is available 24/7 should you require assistance.
Refunds can only be processed within 72 hours of the purchase date. After this period, refunds will not be granted.
For credit card payments, refunds are typically processed and credited back to the customer’s bank account within 20 to 31 business days. However, there are instances where the refund process may extend up to 90 days. We are not accountable for these timeframes and delays, as we are solely the IPTV service provider, not the payment processor.
We will issue a full refund only for purchases made within the last 72 hours. All other refund requests will be partially refunded based on the duration of the subscription used. The IPTV CHAMELEON support team will reach out to users regarding all refund matters.
Please be advised that the processing time for refunds typically ranges from 20 to 90 business days, and we are unable to expedite this timeframe. Our payment processors are responsible for handling all refund requests. We will make every effort to process refunds promptly upon receiving the request and verifying user information.
Refunds or partial refunds will not be issued under the following circumstances:
1. If the user is unable to set up their own box and system: We are committed to providing comprehensive support for the setup of boxes, devices, applications, and systems in response to assistance requests. However, our support is limited to predefined configuration steps, as we cannot ascertain the specific circumstances surrounding the user’s equipment.
2. Infrequent freezing, buffering, or malfunctioning of channels: While the majority of our servers maintain stability, there are occasional instances where certain channels may freeze or become inoperative due to various factors. These issues are generally temporary, and our skilled engineers are consistently working to resolve them. Common causes of these disruptions include:
– Fluctuations in the customer’s internet connection.
– Problems related to the user’s box, applications, or overall setup.
– Issues with the Internet Service Provider (ISP).
– Channels being down from the server’s end.
– The customer deciding to withdraw or switch between servers.
In the event that a user is unable to access their IPTV subscription for more than 48 hours due to server issues or other problems attributable to us, we will either fully refund the package price or extend the subscription to cover the lost time, along with a potential bonus that can be mutually agreed upon.
